ISO/IEC 20000-1:2018 is the internationally recognized standard for IT Service Management Systems (ITSMS). It provides a comprehensive framework for establishing, implementing, maintaining, and continually improving IT service management to ensure the delivery of high-quality IT services aligned with business needs.
Certification under ISO/IEC 20000-1:2018 is suitable for any organization, regardless of size or sector, that delivers IT services, including IT providers, managed service providers, and internal IT departments. It demonstrates a commitment to efficient service delivery, customer satisfaction, and continual service improvement.
Purpose of ISO/IEC 20000-1:2018 Certification
- Ensure effective and consistent delivery of IT services
- Align IT services with business objectives and customer needs
- Enhance customer satisfaction through quality service management
- Identify, manage, and reduce IT service risks
- Promote continual improvement of IT service management processes
- Demonstrate compliance with international best practices in IT service management
Our ISO/IEC 20000-1:2018 Certification Process
We follow a step-by-step certification process to ensure clarity, objectivity, and transparency:
1. Application Submission
The organization submits a completed Certification Request Form including:
- Company profile
- Number of employees
- Locations of operations
- Scope of certification
2. Application Review & Quotation
We review the details to:
- Verify audit feasibility
- Define the certification scope
- Provide a formal quotation
3. Audit Planning
Once confirmed, we plan the certification audit including:
- Audit team assignment
- Timeline and logistics
- Client coordination
4. Stage 1 Audit – Documentation Review
Assessment of the organization’s QMS documentation for:
- Conformance with ISO 9001:2015
- Readiness for on-site audit
- Identification of potential gaps
5. Stage 2 Audit – On-site Assessment
Comprehensive audit of the implemented QMS:
- Process evaluation
- Staff interviews
- Objective evidence verification
- Identification of nonconformities (if any)
6. Audit Report & Certification Decision
- Audit team submits findings and recommendations
- Independent decision-maker reviews the report
- Certification granted if requirements are met
7. Certification Issuance
- Valid for 3 years
- Certificate includes scope, standard, issue/expiry dates
8. Surveillance Audits (Year 1 & 2)
- Annual on-site surveillance audits
- Verification of continued conformity and improvements
9. Recertification Audit (Year 3)
- Full system reassessment before certificate renewal
Key Features
- ✅ Independent & Impartial IT Service Management Audits
- ✅ Auditors with IT Service Management Expertise
- ✅ Transparent, Process-Oriented Certification Approach
- ✅ Timely and Clear Reporting
- ✅ Full Compliance with ISO/IEC 17021-1 and ISO/IEC 20000-1 Standards
About Quality HUB India
Quality HUB India(QHI) is a NABCB, IAF accredited third-party certification body (CB) offering independent and impartial certification services for a range of ISO management systems. Quality HUB India(QHI) is a trusted name in the field of quality, management system training, and certification support. With a strong focus on empowering organizations to achieve operational excellence. We specialize in ISO 9001:2015 (Quality Management), ISO 14001:2015 (Environmental Management), and ISO 45001:2018 (Occupational Health & Safety Management) certifications.
We follow globally accepted auditing practices in strict compliance with ISO/IEC 17021-1, ensuring fair, transparent, and unbiased assessments across diverse industries and sectors.
How to Get Started
Step 1: Submit the ISO Certification Request Form
Step 2: Our team will contact you for review and audit scheduling.
📞 Contact Us: +91- 7073111630
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