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“Various Indian industries have been having quality programs had quality circles for about the last two decades”, a friend of mine once asked me “, yet the overall quality of Indian goods is far behind the world standards. What’s basically wrong with us? Why cannot 
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In quality management, generally, it is being said that if something is not documented, it didn’t happen. Organizations that follow a management system need a well-conceived and systematized Quality Management System (QMS). The purpose of a quality management system is to ensure every time a 
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